Bass Boots Return, Exchange & Refund Policy

Last updated: 07/09/2026

We want you to feel confident ordering Bass Boots. This policy explains when orders may be canceled, which products qualify for returns or exchanges, and how refunds are processed.

Order Cancellations

Bass Boots from limited releases may be made to order after the release closes.

You may request cancellation before your order enters production by emailing returns@bassboots.co. Once production begins, we may be unable to cancel or modify your order because the product is being produced specifically for the release.

Submitting a cancellation request does not guarantee that the order can be stopped. We will confirm by email whether your cancellation has been approved.

This cancellation restriction does not limit rights available under applicable law. If we cannot ship your order within the timeframe communicated at purchase, we will provide any legally required delay notice and cancellation or refund options.

Production and Shipping Estimates

Bass Boots from this limited release are produced after orders close.

Please allow approximately 12–16 weeks for production and delivery. This timeframe is an estimate rather than a guaranteed delivery date.

Manufacturing delays, material availability, customs processing, carrier delays, severe weather, and other circumstances outside our reasonable control may affect delivery timing.

We will provide order updates by email throughout production and fulfillment. If a significant delay occurs, we will provide the options required by applicable law.

Returns

You may request a return of eligible Bass Boots within 30 calendar days after your order is marked delivered.

To qualify for a return, the boots must be unworn, unused, clean, and in resalable condition.

The original packaging, tags, insoles, charms, accessories, and all other included components must be returned.

Proof of purchase is required.

Trying the boots on indoors on a clean surface is acceptable.

Boots showing outdoor wear, dirt, sole wear, stains, odors, pet hair, excessive creasing, or other signs of use may be denied a refund or may receive a reduced refund reflecting the product’s loss in value.

Starting a Return

To request a return, email returns@bassboots.co with your name, order number, the item you would like to return, and the reason for the return.

Do not mail returns without prior authorization. Approved customers will receive the return address and shipping instructions by email.

Items returned without prior authorization may be refused or returned to the sender.

Approved returns must be shipped within 14 calendar days after return authorization, unless we agree otherwise in writing.

Return Shipping

Customers are responsible for return shipping costs for standard returns and size exchanges.

Original shipping charges are nonrefundable unless the return resulted from a damaged, defective, or incorrect item sent by Bass Boots.

For approved claims involving a manufacturing defect, shipping damage, or an incorrect product, Bass Boots will provide a prepaid return label or another reasonable resolution.

We recommend using a trackable shipping method and retaining your shipping receipt.

Bass Boots is not responsible for return packages that are lost, stolen, misdirected, or damaged before they are received by us.

Size Exchanges

We offer one size exchange for unworn Bass Boots requested within 30 calendar days of delivery, subject to inventory availability.

Customers are responsible for shipping the original pair back to Bass Boots.

Bass Boots will cover standard shipping for the replacement pair within the contiguous United States.

The original pair must be returned unworn, unused, clean, and with all original packaging and included components.

If the requested size is unavailable, we may offer another available size, store credit, or a refund after the original pair is received and approved.

Replacement inventory is not guaranteed until the returned product passes inspection.

Charm Packs Are Final Sale

All charm packs are final sale and are not eligible for return, exchange, or refund.

This includes glow-in-the-dark charm packs, random charm packs, and any other charm pack purchased separately from or alongside Bass Boots.

Please review your charm pack selection carefully before completing your purchase.

A charm pack may qualify for a replacement or refund only if it arrives damaged, defective, incomplete, or different from the item ordered.

This final-sale restriction does not limit rights that cannot legally be waived.

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order shortly after delivery.

Contact returns@bassboots.co within 7 calendar days of delivery if an item arrives damaged, defective, incomplete, or different from what you ordered.

Include your order number, a description of the issue, clear photos of the product, photos of the packaging, and any relevant carrier documentation.

We may request additional information or require the product to be returned before issuing a replacement or refund.

Normal wear, cosmetic changes caused by use, improper cleaning, accidental damage, misuse, modifications, or damage caused by use outside the product’s intended purpose are not considered manufacturing defects.

Nothing in this section limits rights available under applicable law.

Non-Returnable Items

The following items are not eligible for return or exchange unless required by law:

Charm packs.

Gift cards.

Products marked final sale.

Personalized or custom-made products.

Worn or used footwear.

Products returned outside the applicable return window.

Products returned without authorization.

Products presenting a hygiene, safety, or contamination concern.

Products damaged through misuse, improper care, alteration, or ordinary wear and tear.

Return Inspection and Refund Deductions

All returned products are inspected after arrival.

If the return is approved, the refund will generally include the eligible product purchase price and applicable taxes.

Original shipping charges, expedited shipping fees, duties, customs charges, and similar costs are not refundable unless required by law or the return resulted from our error.

If a returned product is missing packaging, tags, accessories, charms, inserts, or other included components, or is returned in a condition that reduces its resale value, we may deduct a reasonable amount reflecting the actual reduction in value.

We will not impose a deduction for ordinary handling necessary to try on and inspect the boots indoors.

Refund Timing

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after refund approval for us to submit the refund. Your bank, card issuer, or payment provider may require additional time to post it to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, contact returns@bassboots.co.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters fulfillment or ships.

If an order is returned to us because of an incorrect, incomplete, or undeliverable customer-provided address, the customer may be responsible for additional shipping charges before the order is resent.

Bass Boots is not responsible for delays caused by incorrect customer-provided information.

This does not apply when the address error was caused by Bass Boots.

Lost Packages

If tracking indicates that a package was lost in transit, contact us at returns@bassboots.co so we can investigate with the carrier.

We may ask you to confirm your shipping address, provide documentation, or cooperate with the carrier’s investigation.

Depending on the carrier’s findings and the available evidence, we may issue a replacement, refund, or another appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, first check the delivery location, surrounding areas, household members, neighbors, building management, secure parcel lockers, and the shipping carrier.

Contact us promptly if the package remains missing.

A delivered tracking scan does not automatically resolve every claim. We will reasonably review delivery issues and may ask you to cooperate with a carrier investigation, complete a statement, provide identification, or file a police report when theft is suspected.

Bass Boots is not responsible for packages stolen after properly documented delivery, except where required by law.

Refused and Unclaimed Packages

Orders refused by the recipient or left unclaimed may be treated as returns after they are received and inspected by Bass Boots.

Actual return shipping charges, carrier fees, customs charges, duties, or other costs resulting from refusal or non-collection may be deducted from the refund where permitted by law.

Final-sale charm packs contained in a refused or unclaimed shipment remain nonrefundable unless required by law.

Promotional Items and Free Gifts

If your order included a free gift, promotional item, or bundled item, it must be returned with the qualifying purchase to receive a full refund.

If the promotional item is not returned, we may deduct its stated retail value from the refund.

Promotional items and free gifts are not separately eligible for cash refunds.

Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.

This provision does not waive your right to dispute a charge through your bank, card issuer, or payment provider.

Fraud and Policy Abuse

We reserve the right to refuse returns, exchanges, replacements, or refunds involving suspected fraud, altered or substituted products, false damage claims, repeated policy abuse, intentional damage, misuse of promotional offers, or other deceptive activity.

Any decision will be based on the facts and available evidence and will not limit rights that cannot legally be waived.

Changes to This Policy

We may update this policy periodically.

The version of this policy in effect when your order was placed will generally apply to that order, except where a later change is required by law or is more favorable to you.

Contact Us

For cancellations, returns, exchanges, damaged orders, or refund questions, contact:

Bass Boots
Email: returns@bassboots.co

Do not mail returns without prior authorization. Approved customers will receive the return address and shipping instructions by email.