Shipping policy
Bass Boots Shipping Policy
Last updated: 07/09/2026
Thank you for ordering from Bass Boots. This Shipping Policy explains where we currently ship, how our limited-release production process works, when orders are expected to ship, and what to do if a shipment is delayed, lost, damaged, or delivered incorrectly.
Limited-Release Production
Bass Boots may be sold through limited, made-to-order releases.
For these releases, production begins after the ordering period closes. This allows us to manufacture the sizes, colors, and quantities ordered during the release.
Because Bass Boots may not be in stock when you place your order, there will be a production period before your order is ready to ship.
Estimated Production and Delivery Time
Please allow approximately 12–16 weeks for production and delivery, unless a different timeframe is clearly stated on the product page or at checkout.
This estimate includes manufacturing, quality control, international transportation when applicable, order processing, and delivery to the customer.
The 12–16 week timeframe is an estimate and not a guaranteed delivery date.
Manufacturing delays, material availability, quality-control issues, customs processing, port congestion, carrier disruptions, severe weather, labor interruptions, government actions, and other circumstances outside our reasonable control may affect delivery timing.
We will send email updates throughout the production and fulfillment process when reasonably practical.
If we cannot ship your order within the timeframe communicated at purchase, we will provide any notice, revised estimate, consent request, cancellation option, or refund required by applicable law.
Shipping Regions
We currently ship to valid addresses within the contiguous United States.
We do not currently ship to Alaska, Hawaii, United States territories, APO/FPO addresses, or international destinations unless those options are specifically made available at checkout.
Available shipping destinations may change without notice.
If your location is not available at checkout, email support@bassboots.co. We may be able to notify you when shipping becomes available in your area, but we cannot guarantee future availability.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
If you discover an error, contact support@bassboots.co immediately with your order number and the correct address.
We will make reasonable efforts to update an address before fulfillment begins, but we cannot guarantee that changes can be made after an order enters processing or ships.
Bass Boots is not responsible for delays or failed delivery caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.
If Bass Boots caused the address error, we will work with the customer to provide an appropriate resolution.
Address Changes During Production
Because limited-release orders may remain in production for several weeks, customers are responsible for notifying us if their shipping address changes before fulfillment.
Do not rely solely on updating your customer account or payment information.
Email support@bassboots.co with your order number, previous address, and new address. We will confirm whether the requested update has been completed.
An address-change request is not effective until Bass Boots confirms it in writing.
Order Processing After Production
Once your order has completed production and is ready for fulfillment, processing generally takes approximately 1–3 business days.
Orders are typically processed Monday through Friday, excluding federal holidays and other closure periods.
Processing time is separate from carrier transit time.
During product launches, holidays, severe weather, or periods of unusually high order volume, processing may take longer.
Estimated Carrier Transit Time
After your package leaves our fulfillment location, standard shipping within the contiguous United States generally takes approximately 3–7 business days.
Carrier transit times are estimates and are not guaranteed.
Delivery timing may be affected by weather, service interruptions, peak-season volume, transportation delays, address issues, regional conditions, and other events outside our reasonable control.
A tracking estimate provided by a carrier does not create a guaranteed delivery date unless the applicable shipping service expressly includes such a guarantee.
Shipping Charges
Shipping charges are displayed at checkout before you complete your purchase.
Rates may be based on the delivery location, package size, package weight, selected service, product quantity, and available promotional offers.
Some orders may qualify for free or discounted shipping when the requirements shown on our website or at checkout are satisfied.
Shipping promotions may be changed, limited, or discontinued for future orders without notice.
Original shipping charges are generally nonrefundable except where required by law or when the return or delivery issue resulted from an error by Bass Boots.
Order Confirmation
After your order is submitted, you should receive an order-confirmation email at the address provided during checkout.
The order confirmation means that we received your order. It does not mean that your order has shipped.
Please review the confirmation carefully and contact us promptly if the size, color, quantity, shipping address, or other order information appears incorrect.
If you do not receive an order confirmation, check your spam or junk folder and confirm that the email address used during checkout was correct.
Shipment Confirmation and Tracking
When your order ships, we will send a shipment-confirmation email containing available carrier and tracking information.
Tracking information may take up to 48 hours to begin displaying movement after the label is created.
Customers may also be able to view tracking information through Shopify’s order-status page or the Shop app when supported tracking information is available.
If your order is marked as shipped and you have not received tracking information, email support@bassboots.co with your order number.
Split Shipments
We may ship items from the same order separately.
This may occur when products become available at different times, are fulfilled from different locations, or require different packaging.
If your order is divided into multiple shipments, you may receive more than one tracking number.
You will not be charged additional shipping solely because Bass Boots chooses to divide an order into multiple shipments.
Delivery Instructions
Bass Boots cannot guarantee that carriers will follow special delivery instructions submitted through checkout, email, or another communication method.
Customers should use any delivery-management tools provided directly by the carrier when available.
Requests to leave packages in a particular location, deliver at a particular time, require a signature, or contact the recipient are subject to carrier policies and availability.
Delayed Shipments
Carrier tracking may occasionally stop updating or show a package as delayed.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
If a package is significantly delayed beyond the carrier’s expected delivery window, contact support@bassboots.co.
We may ask you to wait for a reasonable period based on the carrier’s procedures before opening an investigation.
We will assist with a carrier inquiry when appropriate, but carrier investigations may take time and do not guarantee a particular outcome.
Packages Lost in Transit
If tracking indicates that a package was lost before delivery, contact support@bassboots.co promptly.
We may ask you to confirm the shipping address, provide documentation, complete a statement, or cooperate with the carrier’s investigation.
Depending on the available evidence, carrier findings, inventory availability, and applicable law, Bass Boots may provide a replacement, refund, store credit, or another appropriate resolution.
A replacement may not be immediately available for a limited-release product.
Packages Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, first check the delivery location and surrounding areas.
Please also check with household members, neighbors, building staff, front desks, mailrooms, parcel lockers, and the local carrier office.
Carriers sometimes mark packages delivered shortly before the package is physically placed at the address. We recommend allowing until the end of the delivery day and, when appropriate, an additional business day.
If the package remains missing, contact support@bassboots.co promptly.
We may ask you to cooperate with a carrier investigation, confirm your address, complete a missing-package statement, provide identification, or file a police report when theft is reasonably suspected.
A carrier’s delivered scan does not automatically eliminate every possible claim. We will review the available evidence and carrier findings before determining the appropriate resolution.
Bass Boots is not responsible for packages stolen after correctly documented delivery, except where required by law.
Damaged Shipments
If your package or product arrives damaged, email returns@bassboots.co within 7 calendar days of delivery.
Include your order number, a description of the damage, clear photos of the product, photos of the exterior and interior packaging, and photos of the shipping label.
Keep the damaged product and all packaging until we confirm that they may be discarded.
We may require additional documentation or return of the damaged item before providing a replacement or refund.
Damage caused after delivery, improper handling by the customer, ordinary wear, misuse, or use outside the product’s intended purpose is not considered shipping damage.
Incorrect or Incomplete Orders
Inspect your order shortly after delivery.
If you receive the wrong product, color, size, quantity, or an incomplete order, contact returns@bassboots.co within 7 calendar days of delivery.
Include your order number and clear photos of the items and packaging received.
We will review the issue and provide an appropriate resolution, which may include shipment of the correct item, replacement of a missing item, a return label, store credit, or a refund.
Refused Packages
Customers should not refuse delivery as a substitute for requesting a return.
A refused shipment may take an extended period to return to Bass Boots and may incur return-shipping charges, carrier fees, duties, or handling costs.
If a refused package is returned to us, eligible Bass Boots may be refunded after receipt and inspection, less original shipping charges and any actual return costs where permitted by law.
Final-sale charm packs remain nonrefundable unless they arrived damaged, defective, incomplete, or incorrect, or a refund is otherwise required by law.
Unclaimed and Undeliverable Packages
Packages returned because they were unclaimed, undeliverable, incorrectly addressed, or not collected from a carrier location may be eligible for reshipment.
The customer may be responsible for the actual cost of reshipping when the issue was caused by customer-provided information or failure to collect the package.
If the customer does not request reshipment, eligible Bass Boots may be refunded after receipt and inspection, less nonrefundable shipping charges and actual carrier costs where permitted by law.
Final-sale charm packs remain nonrefundable unless required by law.
Repeated Delivery Attempts
Carriers may make one or more delivery attempts or hold a package at a pickup location.
Customers are responsible for monitoring tracking and completing any reasonable action required by the carrier to receive the shipment.
Bass Boots is not responsible for a package being returned because the customer did not respond to carrier notices, arrange redelivery, or collect the package within the carrier’s holding period.
Freight Forwarders and Package-Forwarding Services
If you ship an order to a freight forwarder, reshipping service, export company, hotel, temporary address, or third-party receiving service, our responsibility is limited to delivery to the address supplied at checkout to the extent permitted by law.
Bass Boots is not responsible for loss, damage, delay, alteration, customs issues, or delivery errors occurring after the package is received by the forwarding or third-party service.
Customers using these services do so at their own risk.
Changes or Cancellations Before Shipment
You may request an order cancellation or modification by emailing returns@bassboots.co.
We will make reasonable efforts to accommodate requests received before production or fulfillment begins, but we cannot guarantee that an order can be changed or canceled.
Once production begins, we may be unable to cancel or modify an order because the product is being made specifically for the limited release.
Once an order has shipped, it cannot be canceled. Any eligible return must follow our Return, Exchange & Refund Policy.
Submitting a request does not mean it has been approved. We will confirm the outcome by email.
Returns and Exchanges
Returns and size exchanges are governed by our Return, Exchange & Refund Policy.
Do not mail a return without prior authorization.
Approved customers will receive the return address and shipping instructions by email.
Customers are responsible for return shipping for standard returns and size exchanges, as described in the Return, Exchange & Refund Policy.
Charm packs are final sale except when they arrive damaged, defective, incomplete, or different from what was ordered, or when a return or refund is otherwise required by law.
Events Outside Our Reasonable Control
Bass Boots is not responsible for delays caused by circumstances outside our reasonable control.
These may include severe weather, natural disasters, fires, floods, epidemics, pandemics, labor disputes, transportation disruptions, port congestion, customs delays, government actions, civil unrest, utility outages, supplier interruptions, manufacturing failures, cyber incidents, or carrier service disruptions.
This section does not eliminate any legally required notice, cancellation option, refund, or other customer remedy.
Policy Updates
We may update this Shipping Policy periodically.
The policy in effect when your order was placed will generally apply to that order, except where a later update is required by law or is more favorable to the customer.
Contact Us
For production updates, shipping questions, tracking issues, address changes, or general order assistance, contact:
Bass Boots
Email: support@bassboots.co
For damaged, incorrect, incomplete, return, exchange, or refund requests, contact: